The Rise of the ‘Third Space’: Designing Hotel Spaces for Work, Play, and Community
There was a time when the hotel lobby was just a place to pass through. You’d check in, maybe grab a complimentary coffee, and move on to your room. Lounges were for waiting. Rooftops were for private events you couldn’t attend. But those days are behind us. Today, the most forward-thinking hotels are turning these […]
A Hospitality Consultant’s Guide to Hidden Gems in Palm Beach
Palm Beach might be known for its luxury resorts, upscale shopping, and picture-perfect beaches, but let me tell you—there’s a lot more to this town than what’s in the travel brochures. As a hospitality consultant, I’ve had the privilege of working with hotels all over the world, but few places blend charm, elegance, and a […]
Sustainable Stays: How Eco-Friendly Operations Drive Loyalty and Profit
I’ve always believed that hospitality is about more than beds and bookings—it’s about impact. The best hotels do more than welcome guests; they inspire them. And in today’s world, there’s no greater opportunity to inspire than by leading with sustainability. As someone who loves the outdoors—whether I’m fishing at sunrise or biking along Palm Beach’s […]
Turning Around Underperforming Hotels: 5 Proven Strategies from the Front Lines
Over the past three decades, I’ve had the privilege of helping turn around dozens of underperforming boutique hotels and resort properties—some of which were on the brink of closure. Whether it’s a beachfront inn that’s lost its sparkle or a luxury resort with sagging occupancy and unhappy staff, I’ve learned one core truth: most struggling […]